contact

For more information on Libre and our range of tea-related products, please feel free to contact us at:

Libre Tea - 2012 Media Kit

Scan to access our 2012 Media kit

Email: info@libretea.com We will reply within 24 hours Monday – Friday.

1304 – 400 Gower Point Rd
Gibsons, BC, Canada
V0N 1V0

Canada:  604-840-9211
USA:         425-320-4660

If you are having any trouble with your Libre Tea glass please watch the ‘how to’ video and then contact us at info@libretea.com. Photos are helpful and we are happy to help. Here are our FAQ for more information.

Are you a Retailer interested in carrying our Libre Tea products? Email us at info@libretea.com or click here to complete the wholesale application.

 

20 thoughts on “contact

  1. I can’t seem to clean the area where the glass portion meets the plastic portion at the lip of the mug. Have any tips or tricks? Soaking doesn’t seem to work. I can send you a picture if you want to see.

    1. Hi Patricia, Thank you for connecting with us. Usually a soft toothbrush and vinegar will clean up any tea stain. Yes, a picture will be great to see the issue better so we can help. Please send to Cindy at info@libretea.com

  2. Have been using the large tea mug for several months now, love it! However recently I’ve noticed that remnants of my tea has seeped in between the glass and plastic layers.
    Most days, I add a bit of matcha powder to my tea. As I tried rinsing out the mug at work, I wasn’t sure why the green matcha was still on the side of the mug. Once the mug was washed and dried at home, I now see that it’s b/c the leftover matcha liquid is trapped inside the mug.

    How do I clean this out??? I have taken pictures of this and if requested, can email them.
    Thanks

  3. Love my new Libre teapot/thermos/glass. I have the 14 ounce version.

    I like Roobios, but I find that the Roobios grass is too fine to be trapped by the filter on the Libra glass. I’m thinking of using some silk as a filter. Any tips or ideas on that you’d care to share with me?

    Anyways, I glad to see you don’t use your amazing marketing powers for evil, only for good or for awesome. :D

    1. Hi Allan, Thank you for the Libre Love :) We don’t have any tips at the moment but yours does sound interesting. Please let us know how it works out :) The Libre Team

  4. Just wondering if the silk idea or anything else worked. I am having the same problem with some Uji gyokuro green tea where the tea is a bit too fine for the filter and my tea is becoming too strong.
    thanks.

    1. We didn’t hear back as to how well the silk helped. If you are not already, you could try steeping method 2 – putting the tea leaves in the filter, add the lid and then invert (watch our How to Video for more detailed instructions) this way you can remove the tea leaves to prevent the tea from getting too strong. Also our Libre Original does have a finer filter.

  5. Hi. I bought the Libre 9 oz. Loose Leaf Tea Glass. I love how you have integrated glass and plastic together, such a fantastic idea. Like some of the previous comments, I am finding that the teas I drink are too fine and are passing through the filter. Also, I find that if I am drinking peppermint tea (one of my favourites) the leaves clog the filter, making drinking from my Libre 9 oz. Loose Leaf Tea Glass travel container nearly impossible. I watched the video and the second method sounds like a good idea and would solve most my problems. I bought the Libre 9 oz. Loose Leaf Tea Glass so that my teas would touch as little plastic as possible. If I use the second method, then my teas will be steeping in the plastic area rather than the glass area.
    Thank you for taking the time to read this. Have a wonderful day.

    1. It’s very rare to hear that the finer teas are not working with Libre original finer filter. Yes, some tea leaves do like to cling to the filter, beyond recommending the second steeping method, we don’t have another solution.

      Libre Tea glasses no longer have poly carbonate – instead we use poly Tritan (Kodak patented plastic) making our Libre Tea glasses 100% BPA Free. Hoping this will ease your mind when steeping using the second method.

      Wishing you many peaceful tea moments.

      The Libre Team

  6. I bought one of the large flasks at the Yoga Show in London and I’m a bit disappointed with it. It looks beautiful but rather than keeping the tea, by a couple of hours it is barely warm and there is condensation between the 2 layers. Would the 2 be connected!
    I would appreciate your comments.
    Thank you

    1. Your Libre Tea glass keep your tea hot for at least an hour. Yes, the condensation between the layers could definitely cause the loss in temperature and definitely should not be happening. Please send us a picture of the condensation for our records and to show the manufacturer.

      Libre Tea glasses do have a one year warranty for manufacturing issues. Please send us your address and telephone number (for shipping purposes) with the picture to info@libretea.com and we will replace this for you.

      Wishing you many peaceful tea moments.

    1. It depends on the shipping method you choose. Standard shipping takes 5-7 business days. Processing the orders takes 1 day. Son order placed today, would ship tomorrow (the next business day) and should arrive on or before the 27th.

  7. I purchased 2 14oz tea glasses in ucluelet bc just before Christmas one for my wife one for me we love these things we work for parks Canada and a lot of outside workers here also have these glasses I am very sorry to say I have a problem with mine I drink 10 glasses of tea a day when I turn it upside down it leaks I have burned my self a number of times nothing serious tho I have returned to my place of purchase and informed these people of the problem they in turn filled the tea glass many times with hot water turned it upside down and yes you guessed it no leaking I told them no problem I just don’t trust the thing any more I even offered to purchase another one at my expense there comment to me was why would you want to do that there is nothing wrong with this one at this stage I left the store I came home made tea turned it upside down guess what it leaks tried it for many days it leaks since then my tea glass sits under the sink I now use my wifes tea glass no problem I have never gone back to this store and I buy my tea in port alberni or tofino I have to say the man and woman that run the store in ucluelet are very polite and understanding however that dose not solve the problem my wife does not say so but I know she misses her libre tea glass thank you james

    1. Hi James,

      Thank you for contacting us. That is very strange and I can understand your frustration.

      Is the Libre leaking between the glass and the filter or the filter and the lid? Have you tried the filter replacement seal that came with the Libre?

      Please send us your address and telephone number, for shipping purposes to info@libretea.com and we will help!

      Kind regards,
      The Libre Team

  8. Hi there,

    I recently purchased a tea mug. When I went to wash it I almost cut myself on the strainer. There are several areas where the metal threads have pulled away from the outside of the strainer piece, causing some very sharp edges. Can I have a replacement strainer piece?

    thank you,

    Alyson

    1. I am sorry to hear that the filter of your Libre Tea glass is so sharp. Please send us a picture of the sharp edges of the filter, Libre model – the Original (260ml/9oz), the Large (420ml/14oz) or the Mug with handle (290ml/10oz), your address and telephone number (for shipping purposes)and we will send you a new filter.

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